TLDR
Discoverability (d13y)
Collaborated with Product, Research, and the Design Systems team to enhance navigation, search experiences, and develop new design system elements for Schwab’s 34.8M+ users.
Case studies
Conducted a site audit, pinpointing issues in navigation, SEO, and content, driving team roadmaps for 2020 and 2021.
d13y Audit
Led strategic design initiative on Help, encompassing competitor analysis, workshop facilitation and critical thinking, to enhance the value proposition for Help.
Help Catalyst
Led strategic design initiatives for a new information architecture, facilitating workshops with 10+ participants, driving ideation, rapid prototyping, and presenting outcomes.
Blue Skies Catalyst
Additional projects
Search Widget — Co-designed a search widget that saved Schwab approximately 28K+ Customer Service calls, resulting in $384K+ savings within months.